Shipping & Policies
Shipping = FREE
Yes, you get these wonderful plants sent to you for $0.00, Quality Guaranteed.
*except for Alaska and Hawaii. Shipping fee to these states is $30.
Packaged with Love
All plants come with helpful Care instructions and are PACKAGED WITH CARE at our Facility by our succulent shipment specialists. We ship plants dry to keep them relaxed and rot-free— once they are in their new home, you can treat them to a good drink. We are well known for our excellent customer service and going the extra mile for our customers. We take great care and hand-pack all orders to ensure you receive only the healthiest, happiest plants. Please feel free to directly reach out to us if you have any questions or concerns. WE WANT YOU TO BE HAPPY!
For California residents, please read about Prop 65 here. California law requires nurseries to display this label to customers.
We ship Monday-Friday. Please allow us 1 to 2 business days to prepare and ship your order. You will receive a notification email with your shipping information after the order is fulfilled.
All delivery specifications and requests must be made directly through UPS or FedEx.
We only ship plants that are disease-free and of high quality. That being said, we cannot control what happens to your order during transit. If you receive damaged or incorrect plants, please contact us within 48 hours of delivery of your shipment. You must include your order number and photos of the damaged/incorrect plants. Please allow up to 1 business day for us to review, and we will respond with a solution to either issue you a refund or ship replacement plants. We will not ask you to return the plants, as that is not in the best interest of the plants themselves.
We will happily cancel your order if a cancellation request is received before your order is packed. Orders that have been packed and are ready to ship, or that have been shipped, are ineligible for cancellation.
Payment: Please use our online shopping cart to place credit card orders; unfortunately we are unable to set up credit or accept payments via invoice.